Salgs- og leveringsvilkår

Prices
All prices are quoted in NOK including 25% VAT.

Payment options
Klarna and Stripe payment systems.

Delivery time
Orders placed on weekdays are normally shipped from our warehouse within 24 hours. We reserve the right for transportation delays beyond our control.

Shipping and handling
Shipping 0 NOK within Sweden.
Shipping 0 NOK to Danmark, Norge, Suomi, Ísland, Lietuva, Latvija, Eesti.
Delivery is normally 1-3 business days to mailbox/door or agent.

Complaints
Defects or damage must be reported within 10 days. Contact our complaints department via [email protected] for RMA number. Damaged outer packaging is not accepted as a reason for complaint.

Right of withdrawal (distance selling)
As a private customer, you have 30 days of open purchase from the date of receipt. The goods must be unopened. RMA required - email [email protected] before return. Pack well; the customer is responsible for the return until it reaches us. Authorized returns will be refunded within 30 days.

Return address:
Vendora Nordic AB
Ladugårdsvägen 1
234 35 Lomma
Sweden

Send as a letter or business package (not registered/agent package).

Uncollected parcels
Uncollected shipments will be charged SEK 350 for handling.

Warranties
1 year factory warranty on all products unless otherwise stated.

Ownership
The goods remain the property of Vendora Nordic AB until full payment is received.

Damage to packages
Report visible damage directly to the carrier and refuse acceptance if necessary. Hidden damage is reported to the carrier as soon as possible and then to us if a dispute arises.

Sales to minors
We do not sell to people under 18 without parental consent.

Information on cookies
This website uses cookies in accordance with the Electronic Communications Act. Cookies are small text files that are stored on your device to enable functionality and analyze the use of the website. You can refuse cookies in your browser. Read more on the website of the Swedish Post and Telecom Authority.

Personal data (GDPR)
Vendora Nordic AB is the data controller for the processing of the information you provide when purchasing or contacting us. We only collect data that is required to:

- process and deliver your order,
- handle payment and customer service,
- send you newsletters or promotions if you have consented to this.

What data is stored?
Name, address, phone number, email address, IP address and purchase history. Social security number is stored by payment service for invoice purchases. Data is stored as long as there is a legal basis (e.g. the Accounting Act).

Data protection
We use SSL/TLS encryption and industry-standard security methods to protect personal data. The platform is operated by KodeGen in Sweden.

Changes to terms and conditions
Vendora Nordic AB reserves the right to change the terms and conditions. New terms and conditions are published on vendora.se and apply from the date of publication.

Disputes and choice of law
Disputes that are not resolved in dialog can be reported to the General Complaints Board (arn.se) or the EU's ODR platform. We follow ARN's decisions. Swedish law is applied.

Official distributor for Woox - We handle packing, shipping and customer support for Norge.

Vendora Nordic AB
Ladugårdsvägen 1
234 35 Lomma
Sweden
Email: [email protected]
Phone: +4620103210
Organisationsnumber: 556843-5456
VAT registration number: SE556843545601
Company headquarters: Lomma